Terms & Conditions


The following Terms of Service apply to the use of the online shop at www.biticoncept.com as well as to the purchase contracts concluded at the Online Shop, and to all related services provided by us. Purchase contracts are an agreement between you and Tina Milosic s.p., Smetanova ulica 33, 2000 Maribor, Slovenia, registration number: 8735387000, VAT no.: 38187019, email: info@biticonept.com 


When you shop with us the following these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info:







These Terms define the operation of the online store, Your rights and duties and the business

relationship between Biti Concept Store and You as the buyer of the products from the Online Shop.

We reserve the right to limit the availability of the Online Shop and/or the provision of any

content, product, service or other feature to any person, geographic area, or jurisdiction, at any

time and at our sole discretion, and to limit the quantities of any such content, product, service, or

any other feature that we provide.

We reserve the right to modify and/or change these Terms from time to time, and Your continued

use of the Online Shop or any part thereof following such change shall be deemed to be Your

acceptance of such change. It is Your responsibility to check regularly to determine whether the

Terms have been changed. If You do not agree to any change to the Terms then You must

immediately stop using the Online Shop.

Before You use our Online Shop, if You have any questions relating to these Terms, please

contact us at info@biticoncept.com

Use of the Online Shop

Customers intending to place orders at the Online Shop can purchase ithems as guest or register. The fundamental requirement for registering is that the Customer is of age and to possess the legal right to enter into binding contracts. The personal data requested during the registration must be true and correct. In particular, the Customer may not enter any third-party data and in the event of any changes shall be under obligation to immediately update his or her personal data in the Online Shop.


By sending off the completed registration form, the Customer is submitting a proposal to

conclude an agreement on accessing and using the Online Shop. Subsequently, the Customer

will be sent a confirmation email containing his or her personal access data. This confirmation

email constitutes Bitis's acceptance of the Customer’s proposal. In this way, an

agreement on the use of the Online Shop will be formed.

You are responsible for maintaining the confidentiality of Your account and password and for

restricting access to Your computer. You agree to accept responsibility for all activities that occur

under Your account.

Biti Concpet is entitled to turn down individual registrations for the Online Shop without stating

any reasons.


Restrictions on Use

1. You agree to use the Online Shop in a manner that does not cause harm to BITI Concept, other

Customers or third parties. We reserve the right to terminate or restrict Your access to the Online

Shop without prior notice if You violate these Terms.

2. We may suspend the Online Shop where necessary for example for maintenance work or if laws,

regulations or authorities require or if there are other justifiable reasons for suspension. We aim

to ensure that the suspension is as short as possible. We reserve the right to cease operating the

Online Shop at our sole discretion.

3. We reserve the right to modify or withdraw, temporarily or permanently, this Online Shop or any

part thereof with or without notice to You and You confirm that BITI Concept shall not be liable

to You or any third party for any modification to or withdrawal of the Online Shop.

4. Subject to Your acceptance of and compliance with these Terms and Privacy Policy, We grant

you a personal, limited, non-exclusive, revocable and non-transferable license to use the Online

Shop solely for your personal and non-commercial purposes as set forth herein. You are allowed

to use the Online Shop in a non-modified form for the purpose of viewing.

5. Your right to use the Online Shop is limited to the license grant above, and You may not

otherwise copy, display, distribute, perform, publish, modify, transfer, or use the Online Shop or

any component of it, except as expressly authorized by Us. You are not authorized to, for


a. access or use the Online Shop through any technology that causes technical malfunctioning

of the Online Shop;

b. make a copy of the Online Shop and use it for selling Our products;

c. copy, translate, modify, or make derivative works of any part of the Online Shop;

d. reproduce, transmit, publish, display, redistribute, sublicense, rent, publish, sell, assign, lease,

market, transfer, otherwise commercially exploit the Online Shop or make the Online Shop

available to third parties;

e. reverse engineer, decompile or otherwise attempt to extract the source code of the Online

Shop or any part thereof;

f. delete, obscure, or in any manner alter any warning, notice (including but not limited to any

copyright or other proprietary rights notice), or link that appears on the Online Shop;

g. remove or alter our trademarks or logos or legal notices from the Online Shop.


2. The intellectual property rights in Online Shop and the materials on or accessible via it belong to

Tina Milosic s.p.. or its licensors. The Online Shop and the materials on or accessible via it and the

intellectual property rights therein may not be copied, distributed, published, licensed, used or

reproduced in any way (save to the extent strictly necessary for, and for the purposes of,

accessing and using the Online Shop). All trademarks not owned by Tina Milosic s.p. are the property

of their respective owners and are used with permission. Nothing contained on the Online Shop

may be construed as granting, by implication, estoppel, or otherwise, any right or license to use

any trademark.

3. The Online Shop may be used only for lawful purposes and in a lawful manner. You agree to

comply with all applicable laws, statues and regulations regarding the Online Shop and any

transactions conducted on or through the Online Shop.


From time to time our servers may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

All prices on the Online Shop are listed in EUR. (may include VAT where applicable – it will be state on the receipt).

The prices do not include shipping costs, unless explicitly stated otherwise. Biti Concept reserves the right to offer special prices to.


The purchase price may be paid by payment system provider, whereas the provider’s terms and

conditions shall apply exclusively; the Customer may need to have a user account with the

respective provider.


The Customer shall be billed electronically for the products ordered, and invoices shall be sent to

the email address her or she has specified. Hard-copy invoice will be sent together with the

products ordered.


If the Customer fails to honour his or her payment obligations, or if any amounts paid are

reverse-charged, Biti Concept shall be entitled to block the Customer’s access to the Online

Shop, while at the same time reserving the right to assert further claims.

Promo Codes

From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!

If you’re given a unique Promo Code that is meant just for you please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.

We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.

Quantity Limitation

We reserve the right to limit the quantities of products purchased, as well as to revise, suspend,

or terminate a promotion at our sole discretion, at any time, and without notice.

Right of Withdrawal

You have the right to withdraw from this agreement within 14 days without providing any reason.

The withdrawal period will expire after 14 days from the day on which You acquire, or a third

party other than the carrier and indicated by You acquires, physical possession of the products.

To exercise Your right to withdrawal, You must inform Us of Your decision to withdraw from this

contract by an unequivocal statement (a letter sent by post or e-mail). To meet the withdrawal

deadline, it is sufficient to send the communication concerning Your exercise of the right to

withdrawal before the withdrawal period has expired.



Effects of withdrawal:

If You withdraw from this contract, We shall reimburse to You all payments received from You, including the costs of delivery (with the exception of the supplementary costs resulting from Your choice of a type of delivery other than the least expensive type of standard delivery offered by Us), without undue delay and in any event not later than 14 days from the day on which We are informed about Your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of

such reimbursement. We may withhold reimbursement until We have received the products back

or You have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the products or hand them over to Us without undue delay and in any event not later than 14 days from the day on which You communicate Your withdrawal from this contract to Us. The deadline is met if You send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. You do not have the right to withdraw from a distance contract for the delivery of sealed goods that have been unsealed after delivery and are no longer suitable for return because health or hygiene reasons.


Biti Concept shall be dispatched to the Customer. The Customer shall pay the normal shipping

costs, unless explicitly stated otherwise. During the order process, the Customer’s attention will

be expressly drawn to this fact and to the actual shipping costs payable.


On exercising the revocation right, the Customer shall pay the standard cost of returning the



All the orders are shipped form Slovenia, Europe.

We ship to the following countries:


The shipping costs may wary, please look HERE to see approximate prices.


Please note the deadline for all returns is 30 days after the arrival of your delivery. You can return any item for whatever reason. The item has to be in the original and unused condition along with all packaging (if applicable). We also offer store credit and exchange.


When returning please make sure to use proper box/protective bag/padding paper to wrap the items that is supposed to be returned to us. Assure that the shipment is addressed to:

Biti, Tina Milosic s.p.

Smetanova ulica 33

Maribor, 2000



Please be aware that when you return items you are responsible for the charges, such as, duties, taxes and/or customs and the shipping costs of returning the package.


Once we receive your returned package we will notify you via email. Your refund will be made within a maximum timeframe of 10 working days after your return has been processed. Depending on the chosen payment method in your order we will automatically refund the amount via Paypal or Credit Card. Note: You will be refunded for the amount originally paid for the item (excluding your original shipping costs).


Please note that we reserve the right to reject any returns that do not comply with the conditions stated above.

Contract Document

Biti Concept does not make no provision for separate contract documents based on these

Terms. The Biti Concept therefore will not store the contract document that specifically relates to the Customer personally. When logged in to the Online Shop however, the Customer will see the purchase take out in his or her name.

Privacy Policy

Biti Concept attaches great importance to the protection and safety of the Customer’s personal

data. All the relevant information is contained in Our Privacy Policy as amended from time to time.

User Generated Terms and Conditions

By giving you the opportunity to feature your content on our social media channels and by responding with the required hashtag (such as #BitiCandles) you agree:

  • we can use your handle and the content (the “Content”) on biticoncept.com, and/or on any of Biti Concepts’ social media platforms (including but not limited to Instagram and Facebook).

  • we can edit, crop, adapt, enhance or modify the Content (but Biti Concept will not treat you in a derogatory manner).


You promise that you:

  • have the permission of everyone in the Content;

  • have the right to grant BIT Concept, Tina Milošič s.p. the above rights;; and

  • are at least 16.

If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control.

You understand that other users of these social media platforms can also share and make use of the Content once posted.  In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above then please do not give us consent to use the Content.


If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms. No waiver by Us shall be construed as a waiver of any proceeding or succeeding breach of any provision. Each provision of the Terms shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Slovenia.

Out of Court Dispute Resolution

Biti Concept does not engage in out-of-court settlements before consumer arbitration bodies.

However, under the regulation (EU) 524/2013 We are obliged to inform you that the European

Commission provides a platform for online dispute resolution, which is available at http://ec.europa.eu/consumers/odr/.